Using What You’ve Got: Leveraging Information for Better Client Services
Myia Welsh | September 10 | 4:00 - 5:00 PM | Room 3018
Keeping track of information is important to all service organizations. However, many organizations providing client services may not realize how much insight can be gained through analysis of operational data. Operations data such as survivor demographics, referral sources, and case note content can be mined to provide insight into the client population, how services are being provided, and identifying other service needs. In turn, this information can provide an organization’s management staff with the information necessary to make sound decisions about allocation of the organization’s resources. This presentation will walk through why data is important and make recommendations about regular data collection. Examples and demonstration will be provided from the work of Myia Welsh Consulting with survivor support organizations. The primary objective of the session is to emphasize the notion that better data leads to better management, which leads to better services for survivors. Each participant will come away with a clear understanding of how to increase their data collection, and how to use that information to improve services.